Return and Refund Policy

Made to Order

Every Hippie at Heart product is printed specifically for you after your order is placed.

Because our products are made to order, we do not accept returns or exchanges for incorrect size selections, color choices, or changes of mind.

Please review the product description, sizing information, and selected color before completing your purchase.

Damaged, Defective, or Incorrect Items

We want your order to arrive in excellent condition and match what you purchased.

If your item arrives damaged, contains a manufacturing or printing defect, or is different from what you ordered, please email hello@hippieatheart.online within 25 calendar days of delivery to allow time for processing. 

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the full item and the affected area

Use “Order Issue” as your email subject line.

Additional photographs or information may be requested to help us verify the problem.

Once a qualifying issue has been confirmed, we will arrange a replacement at no additional cost or issue an appropriate refund.

Returns and Exchanges

For approved damage or manufacturing-defect claims, you do not need to return the defective item.

We do not offer standard returns or exchanges for sizing mistakes, incorrect color selections, or changes of mind.

Color and Printing Variations

Product colors may vary slightly due to screen settings, lighting, fabric characteristics, and the printing process.

Minor color differences and normal print-placement variations are not considered defects. However, incorrect products or genuine manufacturing errors remain eligible for review.

Shipping and Delivery Issues

If your order is missing, arrives damaged, or encounters a delivery problem, please contact us promptly at hello@hippieatheart.online.

Shipping concerns are reviewed individually using order details, tracking information, and available carrier records. Additional information may be requested.

Approved Refunds

When a refund is approved, it will be issued to the original payment method used for your purchase. Processing times may vary depending on your payment provider.

Questions?

We're happy to help with questions about your order.

Email: hello@hippieatheart.online

Hippie at Heart reserves the right to review claims individually and offer goodwill resolutions at its discretion, subject to applicable consumer-protection laws.